Refund policy
Refund & Returns Policy
We hope you love every Atelier 84 purchase. If for any reason you need to return an item, we’re here to make the process as straightforward as possible.
Returns
Returns may be requested within 7 days of receiving your order.
To qualify for a return, the item must be:
- Unopened and unused.
- In its original packaging.
- In the same condition in which it was delivered.
- Accompanied by proof of purchase.
To request a return, please email shanaaz@shanaazbaker.com with your order number and reason for the return. If your request is approved, we’ll provide instructions for returning your order.
Please do not return items without contacting us first, as they cannot be accepted.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 48 hours of delivery.
Emailshanaaz@shanaazbaker.com with your order number and clear photographs of the item and packaging. We’ll review the issue and arrange an appropriate resolution.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used skincare products.
- Opened hair care products.
- Opened teas or other consumable products.
- Gift cards.
- Sale or promotional items.
Refunds
Once your returned item has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be processed to your original payment method. Depending on your financial institution, it may take several business days before the funds appear in your account.
Return Shipping
Unless your item is faulty, damaged, or supplied incorrectly, the cost of returning an item is the responsibility of the customer.
Need Assistance?
If you have any questions about your order or our returns process, please contact us atshanaaz@shanaazbaker.com
We’ll be happy to assist you.
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